How long will it take for my order to arrive?
Our delivery times are an estimate and not a guarantee:
Standard Orders - 7-10 working days from date order placed
Furniture - 28 days from. date order placed
If your order is going to take longer we will advise you at the time of purchase or soon after. If you require your order to be delivered sooner than the delivery times specified, please let us know at the time you place your order. We will do whatever we can to meet your requirements.
How do I return my item?
Please see our terms and conditions or email us at firstname.lastname@example.org
How do I pay for my order?
We accept all major credit and debit cards along with PayPal
Please note you do not have to have a PayPal account to pay by this method
Are spaces included in the character allowance?
No. Spaces and punctuation have been taken into account when we give a character allowance. In some circumstances we alter the spacing to fit your engraving.
My item differs from the size and colour to the ones on your website
Wood is a natural product and no two pieces of wood are identical. The colour and grain will differ with every product. Along with the wood, colours can appear slightly different on screens. All sizes stated in the product information are approximate, but we try our best to make sure we are as close to the stated size as possible.
My order was damaged in transit, what should I do?
Please see our Terms and Conditions or contact us at email@example.com
What do I do if there is a mistake on the inscription?
This should not happen because we confirm with you all spellings and arrangements. If, in the very unlikely event that this happens, please contact us immediately at firstname.lastname@example.org and we will resolve this problem.
I wish to cancel my order
We request you contact us within 6 hours of your order being placed to request a cancellation.
If an item is cancelled from the order, a refund will be provided in full if no work has begun on the item. If an item has had the artwork done but not made, a £5 fee per item will be deducted from the refund amount to cover proofing costs. If work has begun on the item, a refund cannot be given.