Delivery and Returns

Delivery...

All our items are handmade to order, the following lead times currently apply:

Under normal circumstances and circumstances within our control, we aim to deliver your items within 3- 5 working days for standard items, 10 working days for custom orders with a maximum of 28 days, from the date of full payment being made and cleared with the exception of: 

Pet Bed and handmade furniture including shoe benches; due to the time it takes to make these items we aim to deliver within 4 weeks from the date full payment is made and cleared.

All our UK Mainland deliveries are made via Royal Mail for standard items and courier for larger, heavier items.  Please note that we are mostly able to track the orders, but can not be held responsible for their service. If you require delivery with full tracking, please get in contact. 

Please provide a mobile contact number for our courier to contact you with regards delivery of your item

Postage Charges UK...

Charges for items will vary depending on each item

The standard delivery charges cover Mainland UK with the exceptions listed below. If you require your item delivered to the following areas, please contact us for a delivery price:
UK - Northern Ireland
UK - Highlands & Islands (inc Isle of Wight, Isle of Man)
UK - Scotland

For postal charges outside the UK, please contact us

Returns and DamagesIf you are in any way unhappy with your product, please let us know as soon as possible. 

Due the the personalised nature of our items, returns are not accepted unless faulty / damaged upon receipt. Where possible, we would ask that you return the item(s) with the original packaging. With the exception of faulty items or goods damaged in transit, we are not responsible for return postage. 

In the unlikely event your order is damaged in transit or faulty in any way, please contact us and we will be more than happy to help. Please send returns to: Honeysuckle Barn Ltd, Unit 1, Sleaford Road Ind Estate, Bracebridge Heath. LN4 2ND.